SoftLogic Solutions Customer BBS

THIS IS BULLETIN # 10 - COMMON PROBLEMS NEW USERS HAVE

a. DoubleDOS


Direct Screen Writers:	There is currently a version of DoubleDOS available
			that correctly captures programs that write directly
			to the screen.	This feature only works if both
			programs run in text mode.  For more details contact
			tech support at (603) 644-5555 between 9AM and 5PM EST.

		  EGA:	A version of DoubleDOS which supports the Enhanced
			Graphics Adapter (EGA) in high resolution is available.
			Please call Tech Support at (603) 644-5555 between
			9AM and 5PM EST for details.

	   Installing:	If you have problems installing you can run the install
			process manualy.  To do this, make drive "A" the
			default drive, then run TRANSFER .  If this completes
			sucessfully, then copy DOUBLED2.PGM and DDCONFIG.SYS
			to the target drive.

			If the TRANSFER program terminates with an ERROR code
			(example: 8828) then call technical support at
			(603) 644-5555 between 9AM and 5PM.

	     SideKick:	Many users notice that once using the skload program
			to load sidekick that they can't bring the program up
			as easily as they used to.  This is caused by the fact
			that when a partition is sitting at a dos prompt,
			DoubleDOS is not checking for any keys on that side.
			As soon as something is run on that side, ie. DIR,
			a CTL-ALT  sequence will bring sidekick up all the				time.

	   Tandy 1000:	To properly run DoubleDos on a Tandy 1000, you must
			do two things.	First, you must be running version U
			or greater of DoubleDOS and second, you have to run        
                        either MS-DOS 3.10 for the Tandy or any PC-DOS 2.00
                        or greater.

	 Uninstalling:	If you cannot uninstall an installed copy, try running
			the uninstall program manualy.	To do this, make drive
			"A" the default drive, then run TRANSFER/UN .

			If the TRANSFER/UN program terminates with an ERROR
			code (example: 8828) then call technical support at
			(603) 644-5555 between 9AM and 5PM EST.

b. Disk Optimizer

	   Installing:	If you have problems installing you can run the install
			process manualy.  To do this, make drive "A" the
			default drive, then run TRANSFER .  If this completes
			sucessfully, then copy OPTIMIZ2.PGM and *.EXE
			to the target drive.

			If the TRANSFER program terminates with an ERROR code
			(example: 8828) then call technical support at
			(603) 644-5555 between 9AM and 5PM EST.

   Protected Software:	The Disk Optimizer does not move any file which has
			an attribute of hidden.  This causes most software
			which is copy protected to still work after the Disk
			Optimizer runs.  The only exceptions to this, which
			we have found, are with the following packages:

		    1.	Harvard Total Project Manager by Software Publishing
			(their new version is not copy protected)
		     
		    2.	Printshop by Broderbund

		    3.	Quicken by Intuit

		    4.  Any software product which uses Softguard's new version
                        of Superlok 3.0.0.  Version 2.0 of the DISK OPTIMIZER,
                        which is expected to be released by 10/31/86, will be
                        compatible.
                                                   

	 Uninstalling:	If you cannot uninstall an installed copy, try running
			the uninstall program manualy.	To do this, make drive
			"A" the default drive, then run TRANSFER/UN .

			If the TRANSFER/UN program terminates with an ERROR
			code (example: 8828) then call technical support at
			(603) 644-5555 between 9AM and 5PM EST.

c. Software Carousel

	   Installing:	If you have problems installing you can run the install
			process manualy.  To do this, make drive "A" the
			default drive, then run TRANSFER .  If this completes
			sucessfully, then copy CAROUSEL.PGM to the target
			drive.

			If the TRANSFER program terminates with an ERROR code
			(example: 8828) then call technical support at
			(603) 644-5555 between 9AM and 5PM EST.

	 Uninstalling:	If you cannot uninstall an installed copy, try running
			the uninstall program manualy.	To do this, make drive
			"A" the default drive, then run TRANSFER/UN .

			If the TRANSFER/UN program terminates with an ERROR
			code (example: 8828) then call technical support at
			(603) 644-5555 between 9AM and 5PM EST.