ID:PS Quarterdeck's Passport Support Program
A Quarterdeck Technical Bulletin #189
by Bob Perry

Q.  What kind of support is included in the purchase price of my Quarterdeck
product?

All Quarterdeck software comes with 90-days of free, unlimited telephone, fax
and mail support for registered users.  This warranty period starts with your
first call, fax or letter for that product.  Feel free to contact our
technical support personnel or authorized support centers with your technical
questions.  Here are our primary points of contact:

Quarterdeck USA    (213) 392-9701
QOS USA FAX        (213) 399-3802
QOS USA BBS        (213) 396-3904
CompuServe         go pcvenb 
BIX                join DESQview

Q.  How can I extend support beyond 90-days?

Quarterdeck offers additional support plans for those with special needs. 
There's Extended Support for those who wish for telephone, fax or letter
support after the free 90-day period.  There's Priority Support for those who
like fast service and special low upgrade prices.  There's Professional
Support for DESQview developers and system integrators requiring consulting
in DESQview API program-ming and systems integration.  And finally there's
Corporate Support, tailored specifically for corporations having more than 25
users of Quarterdeck products.

You may subscribe to these continued support plans at any time.  Any free
basic Passport Support time for which you are eligible will not be affected
by purchasing any support package.  In fact, if you purchase a Priority,
Corporate, or Professional Passport plan, any remaining free support time
will be converted to the Passport plan selected at no extra charge.  This
means your call will go right to the express line and to your designated
support representative.

     Important Note: Extended, Priority, Professional and Corporate Passport
     Support provide access to telephone and fax support for all of a user's
     registered Quarterdeck products.

EXTENDED PASSPORT: Extended Passport is for users who want support after the
90-day limited warranty period expires.  Extended Passport Support entitles
you to one year of telephone, fax or letter support from Quarterdeck or a
Quarterdeck authorized support center.  You can make/ send as many as 15
calls, faxes or letters during the year.

     Extended Passport cost..........$60 Per Year

Q.  How can I both extend my support and "jump to the front of the express
line" when I call?

In addition to our Extended Passport Support plan outlined above, we provide
three other levels of Passport Support.  The following three levels of
Passport Support (Priority, Professional and Corporate Support) not only
extend your service period but put you in first place, in our "express
service" line, when you contact us for support.




PRIORITY PASSPORT: Priority Passport is for users who like individual
attention on an immediate basis.  With your Priority Passport you get first
access for up to 25 calls throughout the year to technical support
representatives while others, without a Priority Passport, are waiting. 
(Priority Passport users jump to the front of the line.)

In addition, a Priority Passport gives you:

     Customer Support white papers on the most frequently asked technical
     support questions.

     Advance notice, first availability, and special prices on upgrades of
     Quarterdeck products.

     Deeper access to Quarterdeck's online bulletin board for receiving
     program notes, utilities and sample programs.

     Extension of 90-day limited warranty on defective products to one (1 )
     year from the date of purchase or from the date of your receipt of the
     package.

     Priority Passport cost..........$150 Per Year

DEVELOPER PASSPORT: Developer Passport support provides advanced technical
support and DESQview API support (up to 20 calls) to a developer or systems
integrator who is designing and implementing systems incorporating
Quarterdeck software.  For Developer Passport support we have special
technical support/API specialists available to answer your technical,
network, integration and DESQview API questions.

We've also set aside a special section of the Quarterdeck bulletin board for
Developer Passport support.  This means that for those using the bulletin
board, we're able to send you code samples and special utility software that
may help you solve your problems.

     Developer Passport cost..........$450 Per Year

CORPORATE PASSPORT:

Corporate Passport Support: this package is targeted at corporations with
more than 25 users of Quarterdeck products.  So that you can get fast,
consistent support, we direct your call or fax to our senior technical
support representatives who specialize in corporate support.  Corporate
Passports also have special technical support phone lines into Quarterdeck. 
Your corporate representatives are also given priority access to our bulletin
board, and copies of all customer support white papers on frequently asked
questions and on specific configuration setups for networks and
communications networks.

In addition Passport Corporate Support gives you:

     Advance notice, first availability, and special prices on upgrades of
     Quarterdeck products.

     Extended access to Quarterdeck's online bulletin board.

     Extension of 90-day limited warranty on defective products to one (1 )
     year from the date of purchase or from the date of your receipt of the
     package.

     Corporate Passport cost..........$900 Per Year 

To place your order and become a Passport Support subscriber you may call our
Order DESQ at (213) 392-9851, or just ask your Technical Support Team
representative next time you call.  Any way you want to go, Quarterdeck has
a plan for you!

                  Copyright (C) 1991 by Quarterdeck Office Systems
                           * * * E N D  O F  F I L E * * *