Technical Support Help Sheet 073

SUBJECT: Logitech Scanner Software with Windows 3.0

Problem: The software does not work under Enhanced Mode

Solution: 
The Logitech Scanner software utility for Windows (WSCAN.EXE) was designed 
for Windows 2.x. At this time the WSCAN.EXE will work ONLY under REAL mode. 
Logitech is working on an upgrade to this software which will be available 
later this year. All registered users will be informed when this package 
becomes available.

The paint program, PaintShow Plus (PSPLUS.EXE) will work as a DOS application
under Real mode also.


Note: The PaintShow program seem to work fine under the Standard Mode if 
there is some Extended memory and by adding the following line to SYSTEM.INI:

DMABufferSize=80
----------------------------------------------------------------------------
SUBJECT: Logitech Serial Mouse with Windows 3.0
----------------------------------------------------------------------------

PROBLEM # 1: Mouse does not work, no mouse pointer visible

SOLUTION:

1. Run SETUP and select "Logitech Serial Mouse"

2. Reboot your system with NO Memory Resident Software

3. Load Logitech Mouse Driver

   The following commands should be used for loading the mouse driver for 
   Logitech Serial mice:
     
       If the mouse is on COM1 use the command: MOUSE SER

       If the mouse is on COM2 use the command: MOUSE SER 2 

4. Run Windows





Relationship between MOUSE.COM and WINDOWS 3.0:

Mouse.Com is not needed to run the mouse with Windows. Mouse.com should be 
loaded in the memory  if you are using some application under DOS. We do 
recommend you to load our driver before you run Windows. 





PROBLEM # 2: Mouse works with all the other Software except Windows 3.0
 
        (assuming that a right selection was made under Windows for the Mouse)

SOLUTION:


1. Switch of the Machine and then take out all the devices in your machine 
like Internal Modem, Fax Cards, Tape backup units etc. This should eliminate 
an IRQ conflict.

2. Follow Steps 1 - 4 from Problem # 1.


3. If the steps 1 & 2 have been verified, yet the mouse is not responding in 
Windows, please reconfigure Windows for the Mouse Systems Mouse. After 
saving the configuration, load the mouse driver as MOUSE PC for COM 1 or 
MOUSE PC 2 for COM 2.

                      >>>>>OR<<<<<



4. Inspect the serial board for any chipset that is under the company name 
of WINBOND. If this condition is true, try using another serial card without 
the WINBOND chip and reconfigure Windows for the Logitech Serial Mouse.

SUBJECT: Logitech Bus and PS/2 Mouse with Windows 3.0


PROBLEM # 1: Mouse does not work, no mouse pointer visible

SOLUTION:

1. Run SETUP and select "Logitech Bus and PS/2 Mouse"

2. Reboot your system with NO Memory Resident Software

3. Load Logitech Mouse Driver

4. Run Windows


PROBLEM # 2: Mouse does not work with 3 buttons with Windows 3.0, it used 
to work with the previous version

SOLUTION:

In Windows 2.x the LMOUSE.DRV file used to drive all the Logitech Mice so 
it supported all 3 buttons. In Windows 3.0, if you select Logitech Bus and 
PS/2 mouse, Microsoft Mouse driver MOUSE.DRV is being used, since all 
Microsoft mice has only 2 buttons so this particular driver will support 
only 2 buttons.