Let's start out on a positive note.  How has the LAN benefited you?
What LAN resources do you use most often?
Do you have access to adequate documentation when the need arises?
What SPECIFIC tasks are troublesome? (list errors,commands,etc.. if possible)
Do you (and if so list) need access to resources located on other LANs?
Electronic Mail is an excellent tool, why aren't more people using it?
Could any of your tedious chores be handled by a computer? (if so list)
Please give any more Specific suggestions for improvement, comments, etc..?