CHAPTER 11 WHERE TO GET HELP 165 BIX User Manual On-Line Help 167 Personal Help On-Line 167 Other Help Available 168 DASnet Help 169 Help for McGraw-Hill News 169 166 BIX User Manual On-Line Help BIX has several ways to give you help. A list of the commands, with an explanation of each, follows: help Displays general help at any time ? Displays general help at any time help "command" Provides help on a specific command "command"? Provides a list of valid arguments or subcommands for a command help hfiles Provides a list of commands for which help is available Personal Help On-Line To serve you, we have set up a number of on-line accounts that you can con- tact when you have questions or need assistance. Here's a list of personae to whom you can send BIXmail, along with a brief description of each per- son's role. (To send mail, see Chapter 4, "Sending and Receiving Mail," on page 39.) bixbilling You can send questions about BIX billing practices or your most recent BIX bill to bixbilling. Also notify bixbilling of address and credit-card changes. When writing to bixbilling, please include your complete name, address, and daytime telephone number. complaints Do you have a specific complaint about the way BIX operates or does business? If so, we want to hear about it. 167 BIX User Manual editors Editors is where you direct your letters to the BYTE editorial staff, as if you were sending an old-fashioned letter to the editor. To be considered for publication within the print version of BYTE, your letter must include your complete name and address. Your comments and ideas should be expressed as clearly and concisely as possible. Listings and tables may be printed along with a letter if they are short. BYTE receives hundreds of letters each month, so not all letters will be published. Personal replies cannot be assured. helper When in doubt, always turn to helper. Helper answers--or can get an answer for--any BIX-related problems. In most cases, helper's response will be in your mailbox the next time you sign on. Helper explains commands, describes features, assists you in locating a particular topic, and directs your problems, complaints, and suggestions to the right people. suggestions Do you have specific suggestions for improvements to BIX? Do you have an idea for a new conference? If so, write to suggestions. BIX wants to hear your ideas. sysmgr Sysmgr coordinates the activities of bixbilling, complaints, helper, and suggestions. Other Help Available The BIX Customer Service line is also available to help you. The Customer Service line is staffed from 8:30 a.m. until 11 p.m. eastern standard time (i.e., New York City time), Monday through Friday. 168 BIX User Manual In Canada and the continental U.S., call (800) 227-2983. Outside Canada and the continental U.S. and in New Hampshire, call (603) 924-7681. DASnet Help DASnet, the third-party service that allows BIX members to send mail to people on other electronic services and to receive mail from them, offers customer service on BIX through its own conference. All subscribers to DAS- net are automatically joined to this conference. DASnet is a subscription-based system. For more information, join the BIX conference `dasnet.info' or contact DA Systems, Inc., 1503 E. Campbell Ave., Campbell, CA 95008, (408) 559-7434. Help for McGraw-Hill News McGraw-Hill News is available through BIX. McGraw-Hill News is a general business news service that generates 200 to 250 stories each business day on companies, industries, the economy, domestic and international stock markets, and government. This is a premium-priced service, and you will be notified of this each time you use it. For more information on current pricing or assistance, send BIXmail to `mh.news,' or call the McGraw-Hill News customer help line at (800) 426- 0647. Outside the U.S., call (212) 512-3158. 169 BIX User Manual NOTES: 170 BIX User Manual